Energy and Stamina

Price: 24.25 Per Participant or

$112.50 (all 6 Modules)

Get a 10% discount with promo code OFFICESKILLS10

Watch a preview of the Energy and Stamina Course Online

Course Description

The Energy and Stamina module focuses on helping CSRs understand how physically and emotionally demanding their jobs can be, and why they need to pay special attention to their health and wellness practices.

• Customer service representatives who complete this module will learn:
• The most common sources of stress for CSRs, and how to cope with those stressors.
• The health habits that can make the biggest impact on their energy level throughout the day.
• How co-workers with difficult personalities can effect the health of those around them - and how to deal productively with those individuals.
• The importance of healthy eating habits, and why this is such a challenge for many CSRs (Hint - look at what's available in the break room vending machines.)
• The importance of getting enough sleep each night, along with specific strategies if they are having issues in this area.

Each lesson is 15-25 minutes in length and presents many "how to" examples of each skill. The pace is fast enough to keep the learner engaged, and the content is practical, so at the end of each daily lesson new practices have been introduced that can be applied on the job immediately.The daily lessons also reinforce skills introduced during previous lessons, so by the time an individual has completed the entire course module, he or she has had repeated exposure to the most critical skills, many examples of the skills in action, and many opportunities to apply these skills on the job.

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Watch a preview of the Energy and Stamina Course Online



Ready to Order. Please note: All orders for the Phone Skills Trainer modules must be placed on the Frontline Learning website. When you place your order on the.Frontline Learning website, you can receive the 10% discount by using the promo code: OFFICESKILLS10.

Request a free preview of the entire Phone Skills Trainer core library of 6 module